SEPHORA

Literally my child accidentally added something to my cart. I didn’t realize and turned back to return it and the manager said I had to join a long line that I literally just stepped out of. I would understand if I was returning from couple hours ago or something but literally under a minute so now I’m returning everything. Be really great for them to get a decent manager.

This place is always busy. Which is no big deal. The cashiers move fast and you get on your way quickly. The problem I have with this location is the beauty advisors are all super aggressive. Within 3 minutes of coming in you get asked about ten times if you need help or a basket. And if you do need help more times than not I’ve found the interactions to be unpleasant. I was color matching a foundation and the advisor told me my skin was dry. Or another advisor told me that the match was too yellow…I hadn’t put any up on yet. I was sitting with bare skin and no product in my hands. It’s like they start with negging and then move on to up selling.

It was always busy in there and it was busy today. There's a Lotta good selections and they had a 20% off sale which is great for designer fragrances. He told blonde haired guy who is very sweet and nice in eligible. Help me find everything I needed. He had a lot of patience and we checked out and got 20% off because he offered the email from ocean club which is a great deal. Thank you a great experience.

There were at least 10 ladies acting like they’re working on the floor, ignoring clients. I wanted to purchase something and this employee, Corinna, left me hanging on the aisle, although I told her I would like the order the product since it was sold out in store. She turned back and went cheat chatting. I decided to leave and I will avoid this store from now.

The customer service I had received from Adriane (sorry if I misspelled her name) was unbelievable. I had been looking around for the Dior Lip Oil and she had came up and asked if I needed assistance, which I did because I didn't see the color I wanted. Unfortunately they didn't have it (and were sold out of other popular/viral items) but nonetheless, she had searched high and low and on the end-caps as well for the product I wanted. Once we couldn't find it, she did recommend other similar items and had helped me find an under eye concealer. On one eye, she had used one sample shade with a prep serum from Peter Thomas Roth, and the other without the serum in a different concealer shade. Her recommendation with the serum + the concealer shade was FABULOUS. She did a fantastic job color matching the concealer. She was super helpful with finding other items I needed around the store as well. Overall, Adriane was great to work with! For the store itself, it's chaotic and usually pretty busy but the staff is very helpful. They're always willing to check to see if you can order out of stock items online if they're not in-store, and they do carry a lot of variations of products in-store (i.e. different shades, formulas, travel sizes vs. full size items, etc.). The only thing that really grosses me out are the samples on displays - they all look really old, overused, and crusty, but the store is clean otherwise!